The Coral Bar
Protection of Personal Information (POPI) Policy
Effective Date:01-10-2024
1. Introduction
The Coral Bar is committed to protecting the privacy of its customers and ensuring that personal information is processed in a lawful, transparent, and secure manner in accordance with the Protection of Personal Information Act (POPIA) No. 4 of 2013. This policy outlines how The Coral Bar collects, uses, stores, and protects personal information obtained from customers and visitors to our website, www.thecoralbar.co.za.
2. Purpose of the Policy
The purpose of this policy is to inform customers about:
– The types of personal information collected by The Coral Bar.
– How that information is used and processed.
– Customer rights regarding their personal data.
– The security measures in place to protect personal information.
3. Scope
This policy applies to all personal information collected by The Coral Bar through its website, social media platforms, and other communication channels. It applies to all employees, service providers, and third parties who have access to the personal information we collect.
4. What Personal Information We Collect
The Coral Bar collects the following types of personal information:
– Contact Information: Name, email address, phone number, and shipping address.
– Payment Information: Credit card or banking details used for online transactions.
– Account Information: Login credentials (username, password) and purchase history.
– Website Usage Data: IP address, browser type, and browsing activity on our website.
5. How We Collect Personal Information
Personal information is collected when:
– You place an order through our website.
– You create an account or sign up for our newsletter.
– You contact us via email, phone, or our social media platforms.
– You interact with our website through cookies or similar tracking technologies.
6. How We Use Personal Information
The Coral Bar uses personal information for the following purposes:
– Order Processing: To process and deliver orders and provide customer service.
– Communication: To send order confirmations, delivery notifications, and promotional content (only if consent is provided).
– Website Improvements: To analyze website traffic and improve the user experience.
– Legal Obligations: To comply with legal and regulatory requirements, including tax and accounting obligations.
7. Sharing of Personal Information
The Coral Bar may share personal information with third parties under the following conditions:
Service Providers: For payment processing, shipping, and marketing services, confidentiality agreements bind all service providers.
– Legal Compliance: When required by law or to protect our legal rights.
– Business Transfers: In the event of a sale or merger of The Coral Bar, personal information may be transferred to the new owners.
8. Security of Personal Information
We take appropriate technical and organizational measures to ensure the security and confidentiality of personal information. These include:
– Data Encryption: Personal information and payment details are encrypted during transmission.
– Access Control: Only authorized employees and service providers have access to personal information.
– Regular Audits: We conduct regular security audits to identify and mitigate potential risks.
9. Customer Rights
As a customer of The Coral Bar, you have the following rights under the POPI Act:
– Access: You have the right to request access to the personal information we hold about you.
– Correction: You can request that we update or correct your personal information if it is inaccurate.
– Deletion: You may request the deletion of your personal information, subject to legal and contractual restrictions.
– Opt-Out: You can opt out of marketing communications at any time.
To exercise any of these rights, please contact us at info@thecoralbar.com.
10. Retention of Personal Information
The Coral Bar will retain personal information only for as long as it is necessary to fulfill the purposes outlined in this policy or as required by law. Once personal information is no longer needed, it will be securely deleted or anonymized.
11. Cookies
The Coral Bar website uses cookies to enhance your online experience. Cookies help us track website usage, remember your preferences, and improve our services. You can manage or disable cookies in your browser settings.
12. Changes to This Policy
The Coral Bar reserves the right to modify or update this POPI policy at any time. Any changes will be posted on our website, and significant updates will be communicated to customers via email.
13. Contact Information
If you have any questions or concerns about this policy or how we process personal information, please contact us at:
Email: info@thecoralbar.com
Address: 434 Sam Green Rd, Rietfontein 63-Ir, Germiston, 1401
This policy ensures that *The Coral Bar* is compliant with POPIA, and it clearly communicates how customer data is handled, providing transparency and trust for your customers.