No returns on live stock
Returns on products will incur a 10% handling fee
Livestock purchases are WYSIWYG (What you see is what you get).
Fish that are for sale have already undergone a pre-quarantine period, but we always recommend housing new additions in a holding tank to get used to new water conditions and regain energy before being added into the final display tank. TCB Acclimation guides are sent with every purchase.
TCB gives a 100% live arrival guarantee on fish and coral. This does not include fish being delivered via courier; fish will only be guaranteed if delivered by same-day flight. All courier fees associated with the transportation of livestock, including but not limited to corals and fish, will incur specific charges due to the specialized requirements and complexities involved in ensuring the safe and secure delivery of live specimens.
To ensure the best possible experience, please be aware that certain products are exclusively available through our online store. If you plan to collect an online order, we recommend contacting us via WhatsApp to confirm its in-store availability. We strive for accuracy in our online stock display; however, due to the unique characteristics of some products, real-time stock levels can fluctuate. To guarantee your desired items are in stock, we encourage you to message us prior to placing your order. For added peace of mind, you have the option to select ‘payment on delivery’ at checkout, allowing you to confirm stock before completing your purchase and making payment.